Migration of Global CloudSOC CASB to Google Cloud Platform (GCP)
Scheduled Maintenance Report for Symantec Information Protection
Completed
The scheduled maintenance has been completed.
Posted Feb 22, 2021 - 05:00 UTC
Update
The infrastructure maintenance is underway and progressing well. At this point customers may still see some delay from Audit, Detect and Securlet.

Customers who are not seeing the latest Audit data from SpanVA or seeing errors in SpanVA, please be sure that you have set your Network, Proxy, Firewall (FW) for GCP requirements below:

  • SpanVA must be on version 1.15.3.130.0-39rc
  • Allow outbound to Broadcom GCP IP range 144.49.240.0/21 TCP port 443 (if SCP is used please also allow TCP port 22)
  • SpanVA IP address allowed to "*.storage.googleapis.com" at TCP port 443

    Visit the GCP Migration FAQ below for additional information or if you need Google IPs instead.
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109
  • Posted Feb 20, 2021 - 23:28 UTC
    In progress
    Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Posted Feb 19, 2021 - 16:00 UTC
    Update
    This is a reminder about our upcoming infrastructure migration to GCP. See the Impact and Schedule section for complete details.
    Posted Feb 17, 2021 - 20:51 UTC
    Update
    This maintenance has an updated impact section, see below. The maintenance schedule remains the same.

    Updated Impact
    Provided customers executed the required prerequisites documented in the FAQ linked below this migration will be transparent and is not expected to cause any downtime. Customers may notice a delay with Audit, Detect, Investigate and Securlets during this time. In addition customer should avoid making any critical changes to their setup (i.e. activating a new Securlet or adding new Audit data sources)

    The following FAQ explains more details about the change and the prerequisites for customers:
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109
    Posted Jan 29, 2021 - 11:26 UTC
    Scheduled
    Symantec, is migrating its infrastructure to GCP, and as part of this is migrating customers to the new platform.

    Original Impact
    This migration will be transparent and is not expected to cause any downtime, but customers may notice a delay with Audit, Detect, Investigate and Securlets during this time. In addition customer should avoid making any critical changes to their setup (i.e. activating a new Securlet or adding new Audit data sources)

    The following FAQ explains more details about the change and the prerequisites for customers:
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109

    Schedule
    • Start: February 19, 2021, at 16:00 UTC
    • End: February 22, 2021, at 05:00 UTC
    Posted Jan 28, 2021 - 03:41 UTC
    This scheduled maintenance affected: CloudSOC CASB (Global Portal, Global Audit, Global Securlets, Global Gateway).