All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
99.98 % uptime
Today
Global Portal Operational
90 days ago
99.95 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
99.92 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
99.95 % uptime
Today
Mirror Gateway Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
As previously announced , the legacy Reach Agent and Proxy/PAC steering to gw.elastica.net will no longer function as of July 30, 2021 at 20:00 UTC.

Impact:
Any installed Reach Agents or Proxy Forward will fail to connect to CloudSOC past that date. Further any redirection to gw.elastica.net will no longer be supported at this time. Customers should take the necessary actions to migrate to the WSS Agent prior to this date to ensure service continuity if not already done.

Schedule
• Start Date: July 30, 2021 at 20:00 UTC
• End Date: July 31, 2021 at 00:00 UTC
Posted on Jul 22, 22:42 UTC
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:30 UTC
Scheduled - Symantec, a division of Broadcom, will be performing maintenance on VIP Services.

Impact
As part of this maintenance, the following changes will be implemented:

• Reassignment of services-auth IP to a different value
• Change to the .vip.symantec.com DNS entries from CNAME to A records

There is no expected downtime and customers following product best practices and whitelisting recommendations should not experience changes when using VIP. All changes being performed are within the already published IP range. See the following link for additional details:

https://knowledge.broadcom.com/external/article?articleId=192676

Schedule
• Start: July 17, 2021, at 01:30 UTC
• End: July 17, 2021, at 03:30 UTC
Jul 15, 19:23 UTC
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 UTC
Scheduled - Broadcom is performing scheduled maintenance Global CASB Cloud beginning July 15, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
• Start Date: July 15, 2021 at 20:00 UTC
• End Date: July 16, 2021 at 04:00 UTC
Jul 7, 22:32 UTC
Jul 15, 2021
Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 20:01 UTC
Scheduled - Broadcom is performing scheduled maintenance on EU CASB Cloud beginning July 13, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
• Start Date: July 13, 2021 at 20:00 UTC
• End Date: July 14, 2021 at 04:00 UTC
Jul 7, 22:29 UTC
Jul 13, 2021
Jul 12, 2021
Completed - The scheduled maintenance has been completed.
Jul 12, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:01 UTC
Scheduled - Broadcom is performing scheduled service migration of CloudSOC CASB Global Mobile Gateway from AWS to GCP beginning July 7, 2021, starting at 14:00 UTC for a duration of 2 hours, and July 10, 2021 starting at 04:00 UTC for a duration of 2 hours.

Impact
During the migration period, there is no expected customer impact. The service migration is transparent to customers where user data will be replicated from AWS to GCP. The service fully qualified domain name (FQDN) will remain the same. The IP addresses of the service will change from that in AWS to GCP but there will be no customer impact.

An administrator might see some username and filenames missing in the Investigate logging in CloudSOC Console if the user started a new SaaS session during the service cutover time window and continues the SaaS session without logging out. When the user logs out and logs back in after the service cutover, all user behavior will be logged.

Schedule
• Start Date: July 7, 2021 at 14:00 UTC
• End Date: July 12, 2021 at 07:00 UTC
Jun 30, 16:19 UTC
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.