All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
99.99 % uptime
Today
Global Portal Operational
90 days ago
99.93 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
99.99 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.97 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
99.98 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
99.91 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
99.97 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
99.99 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
99.99 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Symantec, a division of Broadcom, is making significant changes to the CloudSOC ContentIQ component and to CloudSOC content inspection capabilities.

Impact
The following FAQ explains the reasons for the changes and provides details about what the changes mean for your CloudSOC deployment.

https://support.broadcom.com/external/content/product-advisories/ContentIQ-Deprecation-and-Changes-to-CloudSOC-Content-Inspection/16167

Schedule
Start Date: September 16, 2020, at 00:00 UTC
End Date: October 31, 2020, at 23:59 UTC
Posted on Sep 16, 20:35 UTC
Past Incidents
Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 07:00 UTC
Scheduled - On October 19, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
  • Start Date: October 19, 2020, at 07:00 UTC
  • End Date: October 19, 2020, at 11:00 UTC
    Oct 12, 11:32 UTC
  • Oct 18, 2020
    Completed - The scheduled maintenance has been completed.
    Oct 18, 22:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 18, 18:00 UTC
    Scheduled - On October 18, 2020, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: October 18, 2020, at 18:00 UTC
  • End Date: October 18, 2020, at 22:00 UTC
    Oct 12, 11:27 UTC
  • Oct 17, 2020

    No incidents reported.

    Oct 16, 2020

    No incidents reported.

    Oct 15, 2020
    Resolved - On October 15, 2020, between 00:09 UTC and 00:34 UTC, some customers may have experienced issue with push notifications to iOS devices. The cause of this issue was addressed at approximately 00:34 UTC and the service is fully operational. This incident is now resolved.
    Oct 15, 18:27 UTC
    Oct 14, 2020

    No incidents reported.

    Oct 13, 2020

    No incidents reported.

    Oct 12, 2020

    No incidents reported.

    Oct 11, 2020

    No incidents reported.

    Oct 10, 2020

    No incidents reported.

    Oct 9, 2020
    Completed - The scheduled maintenance has been completed.
    Oct 9, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 8, 20:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance Global CASB Cloud beginning Oct 8th, 2020, starting at 20:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    Start Date: October 8, 2020 at 20:00 UTC
    End Date: October 9, 2020 at 04:00 AM UTC
    Oct 2, 08:44 UTC
    Oct 8, 2020
    Completed - The scheduled maintenance has been completed.
    Oct 8, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 7, 20:00 UTC
    Update - The schedule for this maintenance has changed, however the impact remains the same.

    Updated Schedule
    Start Date: October 7, 2020 at 20:00 UTC
    End Date: October 8, 2020 at 04:00 UTC
    Oct 6, 17:10 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on EU CASB Cloud beginning Oct 6th, 2020, starting at 20:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    Start Date: October 6, 2020 at 20:00 UTC
    End Date: October 7, 2020 at 04:00 UTC
    Oct 2, 08:40 UTC
    Oct 7, 2020
    Oct 6, 2020
    Resolved - The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
    Oct 6, 19:13 UTC
    Monitoring - The underlying cause of this issue has been addressed and full portal access and Gateway authentication has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.
    Oct 6, 16:33 UTC
    Update - We continue to work towards remediation with priority. Customers on US infrastructure may continue to experience login issues for CloudSOC Portal or CloudSOC Gateway if not already authenticated or logged in.

    We will provide further updates as new information is discovered.
    Oct 6, 16:22 UTC
    Investigating - We are aware customers may experience login issues when accessing the US Global Portal.

    We are currently investigating this issue and will provide further updates as new information is discovered. Please note that no other Symantec CloudSOC functionality is affected.
    Oct 6, 15:09 UTC
    Oct 5, 2020
    Resolved - On October 5, 2020 between 07:43 UTC and 08:10 UTC, a subset of VIP customers may have experienced intermittent interruption with User Validation and Management APIs. This prevented a subset of users from authenticating. The underlying issue was resolved at approximately 08:10 UTC and the service is fully operational. This incident is now resolved.
    Oct 5, 19:09 UTC
    Completed - The scheduled maintenance has been completed.
    Oct 5, 11:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 5, 07:00 UTC
    Scheduled - On October 5, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 4 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: October 5, 2020, at 07:00 UTC
  • End Date: October 5, 2020, at 11:00 UTC
    Oct 1, 08:11 UTC