All Systems Operational

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The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
100.0 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.93 % uptime
Today
Portal Operational
90 days ago
99.87 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance for VIP on June 2, 2020 Jun 2, 20:00 - Jun 3, 04:00 UTC
Symantec, a division of Broadcom, will be performing a routine maintenance of the following components:

  • User Authentication SAML Service

    Impact
    There is no expected downtime and end users should not experience changes when using VIP.

    Schedule
  • Start: June 2, 2020, at 20:00 UTC
  • End: June 3, 2020, at 04:00 UTC
    Posted on Jun 1, 20:24 UTC
  • On June 2, 2020, starting at 20:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance on EU CASB Cloud for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    · Start date: June 2, 2020, at 20:00 UTC
    · End date: June 3, 2020, at 04:00 UTC
    Posted on May 28, 11:52 UTC
    On June 4, 2020, starting at 20:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance on Global CASB Cloud for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    Start Date: June 4, 2020, at 20:00 UTC
    End Date: June 5, 2020, at 04:00 UTC
    Posted on May 28, 11:56 UTC
    Past Incidents
    Jun 2, 2020

    No incidents reported today.

    Jun 1, 2020

    No incidents reported.

    May 31, 2020

    No incidents reported.

    May 30, 2020

    No incidents reported.

    May 29, 2020

    No incidents reported.

    May 28, 2020

    No incidents reported.

    May 27, 2020
    Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
    May 27, 12:09 UTC
    Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
    May 27, 11:10 UTC
    Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

    We are currently investigating this issue and will provide further updates as new information is discovered.
    May 27, 10:45 UTC
    May 26, 2020

    No incidents reported.

    May 25, 2020
    Completed - The scheduled maintenance has been completed.
    May 25, 08:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 25, 06:00 UTC
    Scheduled - On May 25, 2020, at 06:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours. As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: May 25, 2020, at 06:00 UTC
    · End Date: May 25, 2020, at 08:00 UTC
    May 20, 17:01 UTC
    May 24, 2020
    Completed - The scheduled maintenance has been completed.
    May 24, 20:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 24, 18:30 UTC
    Scheduled - On May 24, 2020, at 18:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: May 24, 2020, at 18:30 UTC
    · End Date: May 24, 2020, at 20:30 UTC
    May 20, 17:05 UTC
    May 23, 2020

    No incidents reported.

    May 22, 2020
    Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
    May 22, 16:43 UTC
    Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
    May 22, 15:01 UTC
    Identified - We have identified the cause of this issue and are working towards implementing a fix.

    We will provide further updates as new information is discovered.
    May 22, 14:05 UTC
    Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

    We are currently investigating this issue and will provide further updates as new information is discovered.
    May 22, 12:45 UTC
    May 21, 2020

    No incidents reported.

    May 20, 2020

    No incidents reported.

    May 19, 2020
    Resolved - On May 19, 2020, between 13:08 and 13:30 UTC, customers may have experienced issues when logging into the portal.

    Customer workloads remained protected throughout this incident.

    This incident has been resolved and normal performance restored.
    May 19, 14:08 UTC