In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 16:00 UTC
Scheduled - Symantec, a division of Broadcom, is migrating its infrastructure to GCP, and as part of this is migrating customers to the new platform. The maintenance window for this migration is between January 25 – January 30, 2021, and starts at 16:00 UTC for a duration of 11 hours each day.

Impact
This migration will be transparent and is not expected to cause any downtime, but customers may notice a delay with incidents appearing in the DLP Enforce Server administration console.

The following FAQ explains more details about the change and the prerequisites for customers:
https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109

Schedule
• Start time: January 25, 2021, at 16:00 UTC
• End time: January 30, 2021, at 03:00 UTC

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
100.0 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Under Maintenance
90 days ago
99.99 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Under Maintenance
90 days ago
99.95 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Under Maintenance
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Under Maintenance
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021

Unresolved incident: Migration of DLP Cloud to Google Cloud Platform (GCP) - January 25-30, 2021.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 16:01 UTC
Scheduled - Symantec, a division of Broadcom, is migrating its infrastructure to GCP, and as part of this is migrating customers to the new platform. The maintenance window for this migration is between January 18 – January 23, 2021, and starts at 16:00 UTC for a duration of 11 hours each day.

Impact
This migration will be transparent and is not expected to cause any downtime, but customers may notice a delay with incidents appearing in the DLP Enforce Server administration console.

The following FAQ explains more details about the change and the prerequisites for customers:
https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109

Schedule
  • Start time: January 18, 2021, at 16:00 UTC
  • End time: January 23, 2021, at 03:00 UTC
    Jan 11, 15:58 UTC
  • Jan 22, 2021

    No incidents reported.

    Jan 21, 2021

    No incidents reported.

    Jan 20, 2021

    No incidents reported.

    Jan 19, 2021

    No incidents reported.

    Jan 18, 2021
    Jan 17, 2021

    No incidents reported.

    Jan 16, 2021
    Completed - The scheduled maintenance has been completed.
    Jan 16, 03:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 11, 16:01 UTC
    Scheduled - Symantec is migrating its infrastructure to GCP, and as part of this is migrating customers to the new platform. The maintenance window for this migration is between January 11 – January 16, 2021 and starts at 16:00 UTC for a duration of 11 hours each day.

    Impact
    This migration will be transparent and is not expected to cause any downtime, but customers may notice a delay with incidents appearing in the DLP Enforce Server administration console.

    The following FAQ explains more details about the change and the prerequisites for customers:
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109

    Schedule
  • Start time: January 11, 2021, at 16:00 UTC
  • End time: January 16, 2021, at 03:00 UTC
    Jan 4, 16:05 UTC
  • Jan 15, 2021

    No incidents reported.

    Jan 14, 2021
    Completed - The scheduled maintenance has been completed.
    Jan 14, 06:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jan 13, 22:00 UTC
    Update - Please note the updated date for this maintenance. The impact remains the same.

    Updated Schedule
    • Start: January 13, 2021, at 22:00 UTC
    • End: January 14, 2021, at 06:00 UTC
    Jan 12, 21:38 UTC
    Scheduled - Symantec, a division of Broadcom, will be performing a planned update of the following components:

    • Authenticator Validation and Management APIs
    • User Validation and Management APIs
    • User Authentication JavaScript Service

    Impact
    There is no expected downtime and end users should not experience changes when using VIP. These are the internal changes to prepare for migration to GCP.

    Schedule
    • Start: January 12, 2021, at 22:00 UTC
    • End: January 13, 2021, at 06:00 UTC
    Jan 11, 21:40 UTC
    Jan 13, 2021
    Jan 12, 2021

    No incidents reported.