All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
99.98 % uptime
Today
Global Portal Operational
90 days ago
99.92 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
99.99 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
99.96 % uptime
Today
Mirror Gateway Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
99.93 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Completed - The scheduled maintenance has been completed.
May 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:01 UTC
Scheduled - Broadcom is performing scheduled maintenance Global CASB Cloud beginning May 13, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
Start Date: May 13, 2021 at 20:00 UTC
End Date: May 14, 2021 at 04:00 UTC
May 6, 18:46 UTC
May 13, 2021
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - Broadcom is performing scheduled maintenance on EU CASB Cloud beginning May 11, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
Start Date: May 11, 2021 at 20:00 UTC
End Date: May 12, 2021 at 04:00 UTC
May 6, 18:44 UTC
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for May 3, 2021 is occurring.

DNS provider for VIP will be migrated from AWS to GCP.
(Going forward, all name resolutions will be responded by Google Cloud name servers)

Contact your support representative if you have any questions.

Schedule
• Start: May 3, 2021 at 21:00:00 UTC
• End: May 3, 2021 at 22:00:00 UTC
May 3, 18:30 UTC
Completed - The scheduled maintenance has been completed.
May 3, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activities between April 28 and May 3, 2021 are coming up. See below for specific details:

Browser extension: (Wednesday 4/28/2021 21:00 UTC)
https://browser-extension.vip.symantec.com/

VIP Services (Friday 4/30/2021 21:00 UTC)
https://services-auth.vip.symantec.com
https://services.vip.symantec.com

VIP User Services (Saturday 5/1/2021 2:00 UTC)
https://userservices-auth.vip.symantec.com
https://userservices.vip.symantec.com

VIP Messaging (Saturday 5/1/2021 2:00 UTC)
https://messaging.vip.symantec.com

All DNS records migrated from AWS to GCP (Monday 5/3/2021, 21:00 UTC)

Please refer to the following testing KB article:
https://knowledge.broadcom.com/external/article?articleId=192677

Contact your support representative if you have any questions.

Schedule

Browser extension
• Start: April 28, 2021 at 21:00 UTC
• End: April 28, 2021 at 22:00 UTC

VIP Services
• Start: April 30, 2021 at 21:00 UTC
• End: April 30, 2021 at 22:00 UTC

VIP User Services & VIP Messaging
• Start: May 1, 2021 at 02:00 UTC
• End: May 1, 2021 at 03:00 UTC

DNS records migration to GCP
• Start: May 3, 2021 at 21:00 UTC
• End: May 3, 2021 at 22:00 UTC
Apr 28, 19:36 UTC
May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 02:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for May 1st is occurring.

The following VIP User Services and Messaging URLs will be migrated to GCP during this time window.

https://userservices-auth.vip.symantec.com
https://userservices.vip.symantec.com
https://messaging.vip.symantec.com

Contact your support representative if you have any questions.

Schedule
• Start: May 1, 2021 at 02:00 UTC
• End: May1, 2021 at 03:00 UTC
Apr 29, 23:50 UTC