All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
100.0 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.97 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
99.97 % uptime
Today
Management Portal - Americas Operational
90 days ago
99.99 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
99.96 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
99.99 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
99.96 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On March 1, 2020, at 07:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: March 1, 2020, at 07:30 UTC
· End Date: March 1, 2020, at 09:30 UTC
Posted on Feb 25, 09:39 UTC
On March 1, 2020, at 19:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: March 1, 2020, at 19:00 UTC
· End Date: March 1, 2020, at 21:00 UTC
Posted on Feb 25, 09:42 UTC
Past Incidents
Feb 26, 2020

No incidents reported today.

Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:01 UTC
Scheduled - On February 17, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: February 17, 2020, at 07:00 UTC
· End Date: February 17, 2020, at 09:00 UTC
Feb 13, 16:29 UTC
Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 19:30 UTC
Scheduled - On February 16, 2020, at 19:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: February 16, 2020, at 19:30 UTC
· End Date: February 16, 2020, at 21:30 UTC
Feb 13, 16:29 UTC
Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:00 UTC
Update - Please note: This scheduled maintenance has changed. The transition plan remains the same as previously communicated.

Updated schedule
Start Date: February 12 2020, at 16:00 UTC
End Date: February 12, 2020, at 20:00 UTC
Feb 6, 17:50 UTC
Scheduled - We are pleased to announce the transition of Symantec Status Page to Broadcom Service Status, providing a unified availability and maintenance status portal across Broadcom and overall improving the customer experience.

What is happening?
On February 7, 2020, VIP Cloud Status Page will transition to a new centralized product family page called Information Protection.

● VIP Cloud Status PageURL (https://vip.status.symantec.com/) will automatically redirect to the new URL (https://information-protection.status.broadcom.com)
● Your subscription method (Email, SMS and WebHooks) will be automatically migrated across to the new page
● Incident and Maintenance history for the past 90 days will be migrated across

Action required
After February 7, 2020, update your bookmarks to reflect the updated URL. Redirection will only be in place for 3 months.

For further information, please visit the migration knowledge article.
Jan 31, 14:24 UTC