All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

Uptime over the past 90 days. View historical uptime.
CloudSOC CASB Operational
90 days ago
99.98 % uptime
Today
Global Portal Operational
90 days ago
99.92 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
99.99 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
99.96 % uptime
Today
Mirror Gateway Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
99.93 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CloudSoC Scheduled Maintenance for EU CASB Cloud April 20, 2021 Apr 20, 20:00 - Apr 21, 04:00 UTC
Broadcom is performing scheduled maintenance on EU CASB Cloud beginning April 20, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
Start Date: April 20, 2021 at 20:00 UTC
End Date: April 21, 2021 at 04:00 UTC
Posted on Apr 14, 22:35 UTC
CloudSOC Scheduled Maintenance for Global CASB Cloud April 22, 2021 Apr 22, 20:00 - Apr 23, 04:00 UTC
Broadcom is performing scheduled maintenance Global CASB Cloud beginning April 22, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
Start Date: April 22, 2021 at 20:00 UTC
End Date: April 23, 2021 at 04:00UTC
Posted on Apr 14, 22:37 UTC
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Migration of DLP Cloud Management Portal to Google Cloud Platform (GCP) April 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 UTC
Scheduled - Symantec, a division of Broadcom, will be performing DLP Cloud Management Portal (CMP) migration to the Google Cloud Platform.

Impact
During the maintenance window, customers will not be able to access the CMP portal. No impact to existing DLP detection services is expected. All other aspects of the service will work as expected.

Schedule
• Start: April 15, 2021, at 23:00 UTC
• End: April 16, 2021, at 01:00 UTC
Apr 14, 22:12 UTC
Apr 15, 2021
Apr 14, 2021
Scheduled VIP Migration Tasks
Completed - The scheduled maintenance has been completed.
Apr 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for April 14th is occurring. VIP Retail Website (https://vip.symantec.com/) will be migrated to GCP during this time window.

Contact your support representative if you have any questions.

Schedule
• Start: April 14, 2021 at 21:00 UTC
• End: April 14, 2021 at 22:00 UTC
Apr 13, 23:25 UTC
Apr 13, 2021
Scheduled VIP Migration Tasks
Completed - The scheduled maintenance has been completed.
Apr 13, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for April 13th is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

Contact your support representative if you have any questions.

Schedule
• Start: April 13, 2021 at 21:00 UTC
• End: April 13, 2021 at 23:00 UTC
Apr 12, 19:04 UTC
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Scheduled VIP Migration Tasks
Completed - The scheduled maintenance has been completed.
Apr 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for April 8th is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

Contact your support representative if you have any questions.

Schedule
• Start: April 8, 2021 at 21:00 UTC
• End: April 8, 2021 at 23:00 UTC
Apr 8, 00:10 UTC
Apr 7, 2021
Scheduled VIP Migration Tasks
Completed - The scheduled maintenance has been completed.
Apr 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for April 7th is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

Contact your support representative if you have any questions.

Schedule
• Start: April 7, 2021 at 21:00 UTC
• End: April 7, 2021 at 23:00 UTC
Apr 7, 15:29 UTC
Apr 6, 2021
Scheduled VIP Migration Tasks
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:06 UTC
Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for April 6th is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

In addition, Reporting API (streaming-auth.vip.symantec.com) will be migrated to GCP during this time window.

Contact your support representative if you have any questions.

Schedule
• Start: April 6, 2021 at 21:00 UTC
• End: April 6, 2021 at 23:00 UTC
Apr 5, 23:09 UTC
Apr 5, 2021

No incidents reported.

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