All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
100.0 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
99.99 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
99.95 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
99.97 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
99.91 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 31, 2020
Completed - The scheduled maintenance has been completed.
Mar 31, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:01 UTC
Scheduled - Symantec, a division of Broadcom, is performing a planned update of Mobile Push Delivery. There is no expected downtime and end users should not experience changes when using VIP.

Schedule
  • Start: March 31, 2020, 02:00 UTC
  • End: March 31, 2020, 10:00 UTC
    Mar 27, 23:42 UTC
  • Mar 30, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 30, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 30, 07:00 UTC
    Scheduled - On March 30, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: March 30, 2020, at 07:00 UTC
    · End Date: March 30, 2020, at 09:00 UTC
    Mar 26, 12:32 UTC
    Mar 29, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 29, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 29, 19:00 UTC
    Scheduled - On March 29, 2020, at 19:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: March 29, 2020, at 19:00 UTC
    · End Date: March 29,2020, at 21:00 UTC
    Mar 26, 12:35 UTC
    Mar 28, 2020

    No incidents reported.

    Mar 27, 2020

    No incidents reported.

    Mar 26, 2020

    No incidents reported.

    Mar 25, 2020

    No incidents reported.

    Mar 24, 2020

    No incidents reported.

    Mar 23, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 23, 09:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 23, 07:30 UTC
    Scheduled - On March 23, 2020, at 07:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours. As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: March 23, 2020, at 07:30 UTC
    · End Date: March 23, 2020, at 09:30 UTC
    Mar 16, 12:49 UTC
    Mar 22, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 22, 21:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 22, 19:01 UTC
    Scheduled - On March 22, 2020, at 19:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: March 22, 2020, at 19:00 UTC
    · End Date: March 22, 2020, at 21:00 UTC
    Mar 16, 12:37 UTC
    Resolved - This incident has been resolved. Please refer to the following for additional details:
    https://information-protection.status.broadcom.com/incidents/kgmxvbp2g4q9
    Mar 22, 16:13 UTC
    Investigating - On February 25 12:00 UTC, a subset customers using our NAM infrastructure may have experienced connection issues with the DLP Cloud Service for Email. This for a small subset of customers may have caused emails to queue on the sending MTA.

    We are investigating this issue and will provide update when new information is discovered.
    Feb 27, 01:25 UTC
    Mar 21, 2020

    No incidents reported.

    Mar 20, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 20, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 19, 20:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on Global CASB Cloud beginning March 19, 2020, starting at 20:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    Start Date: March 19, 2020, at 20:00 UTC
    End Date: March 20, 2020, at 04:00 UTC
    Mar 14, 05:15 UTC
    Mar 18, 2020

    No incidents reported.

    Mar 17, 2020
    Completed - The scheduled maintenance has been completed.
    Mar 17, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 16, 20:00 UTC
    Scheduled - Symantec, a division of Broadcom, is performing scheduled maintenance on EU CASB Cloud beginning March 16, 2020, starting at 20:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
    Start Date: March 16, 2020, at 20:00 UTC
    End Date: March 17, 2020, at 04:00 UTC
    Mar 14, 05:11 UTC