All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
99.98 % uptime
Today
Global Portal Operational
90 days ago
99.93 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
99.99 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
99.96 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
99.93 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged.

Here is the updated schedule:

Updated Schedule
  • Start Date: March 13, 2021, at 09:00 UTC
  • End Date: March 14, 2021, at 09:00 UTC
    Feb 22, 19:41 UTC
  • Scheduled - Symantec's integration with Broadcom has presented operational and business opportunities. This enables us to sharpen our focus on delivering industry-leading security software for our customers. To help with this, we are standardizing the authentication URL for Broadcom platforms.

    What is changing?
    Broadcom’s authentication service provider URL is changing as follows:

    Current URL: avagoext.okta.com
    New URL: login.broadcom.com

    When is Broadcom making this change?
    March 13, 2021

    Action Required for Federated Single-Sign On (SSO) Customers
    We are working to ensure that the migration is as seamless as possible. A few simple actions are required from federated customers due to this standardization. The required actions are dependent on your authentication tool, please find instructions here. These actions should be taken on March 14, 2021.

    In addition to the changes to the authentication, Broadcom also recommends that customers update their bookmarks with the new URL.

    Impact
    If you do not make the changes in your Identity Provider (IdP) configuration as per these instructions, you may experience authentication issues when trying to access Broadcom resources such as the Support Portal and product applications (e.g. Clarity PPM, Rally, SEP Mobile, etc.).

    For additional questions and details please reference this knowledge article and/or your SSO/IT team for assistance in making these changes.

    Thank you for your continued partnership and for choosing Broadcom as your security and software solutions.

    Best Regards,
    Broadcom
    Feb 12, 14:39 UTC
    Past Incidents
    Mar 5, 2021

    No incidents reported today.

    Mar 4, 2021

    No incidents reported.

    Mar 3, 2021
    Completed - The scheduled maintenance has been completed.
    Mar 3, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Mar 2, 22:01 UTC
    Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for March 2nd is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

    Contact your support representative if you have any questions.
    Mar 2, 16:55 UTC
    Mar 2, 2021
    Mar 1, 2021
    Resolved - We have confirmed the portal is fully restored. This incident is now resolved.
    Mar 1, 17:08 UTC
    Monitoring - The cause of this issue has been addressed and portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.
    Feb 26, 16:27 UTC
    Investigating - We are investigating a recurrence of this issue. Customers may experience login issues when accessing the US Global Portal.

    We will provide further updates as new information is discovered.
    Feb 26, 14:09 UTC
    Monitoring - The cause of this issue has been addressed and portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.
    Feb 25, 20:14 UTC
    Investigating - We are investigating a recurrence of this issue. Customers may experience login issues when accessing the US Global Portal.

    We will provide further updates as new information is discovered.
    Feb 25, 19:13 UTC
    Monitoring - The underlying cause of this issue has been addressed and full portal access has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.
    Feb 25, 16:51 UTC
    Investigating - We are aware customers may experience login issues when accessing the US Global Portal.

    We are currently investigating this issue and will provide further updates as new information is discovered.
    Feb 25, 15:43 UTC
    Feb 28, 2021

    No incidents reported.

    Feb 27, 2021

    No incidents reported.

    Feb 26, 2021
    Resolved - The delivery issue by our SMS provider has been addressed. We are monitoring the performance closely. This incident is resolved.
    Feb 26, 16:09 UTC
    Update - We are in the process of contacting our SMS provider. We can confirm that they are having delivery issues. VIP customers may continue to experience issues with SMS delivery. As a workaround, based on individual customer configuration, voice, push or manual security code options can be used.

    We will provide an update by 16:30 UTC or as soon as new information becomes available.
    Feb 26, 15:10 UTC
    Investigating - We are aware of some customers experiencing issues with SMS delivery. Our engineering team is investigating the issue and working to restore the service.

    We will provide an update by 15:30 UTC or as soon as new information becomes available.
    Feb 26, 14:43 UTC
    Feb 25, 2021
    Resolved - We have confirmed the Gateway service is fully restored. This incident is now resolved.
    Feb 25, 19:48 UTC
    Investigating - We are aware of customers experiencing issues with CloudSOC CASB EU Gateway component in Singapore. This is impacting WSS and CASB integration, resulting in Gatelet policies to not function. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

    Please note that no other CloudSOC CASB functionality is affected.
    Feb 25, 17:38 UTC
    Feb 24, 2021
    Resolved - We have confirmed the Gateway service is fully restored. This incident is now resolved.
    Feb 24, 03:29 UTC
    Monitoring - We have identified the cause and have implemented a fix. We are monitoring the service continuously and will provide updates as information is discovered.
    Feb 24, 01:28 UTC
    Investigating - We are aware of customers experiencing issues with CloudSOC CASB Global Gateway component. This is impacting WSS and CASB integration resulting in Gatelet policies to not function. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

    Please note that no other CloudSOC CASB functionality is affected.
    Feb 24, 01:12 UTC
    Completed - The scheduled maintenance has been completed.
    Feb 24, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 23, 22:00 UTC
    Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration activity for February 23rd is occurring. If you previously received notification that your account was scheduled to migrate on this date, your migration is part of this activity. If you did not receive notification, or your notification is for a different date, your account is not affected.

    Contact your support representative if you have any questions.
    Feb 23, 20:02 UTC
    Feb 23, 2021
    Feb 22, 2021
    Completed - The scheduled maintenance has been completed.
    Feb 22, 05:00 UTC
    Update - The infrastructure maintenance is underway and progressing well. At this point customers may still see some delay from Audit, Detect and Securlet.

    Customers who are not seeing the latest Audit data from SpanVA or seeing errors in SpanVA, please be sure that you have set your Network, Proxy, Firewall (FW) for GCP requirements below:

  • SpanVA must be on version 1.15.3.130.0-39rc
  • Allow outbound to Broadcom GCP IP range 144.49.240.0/21 TCP port 443 (if SCP is used please also allow TCP port 22)
  • SpanVA IP address allowed to "*.storage.googleapis.com" at TCP port 443

    Visit the GCP Migration FAQ below for additional information or if you need Google IPs instead.
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109
    Feb 20, 23:28 UTC
  • In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 19, 16:00 UTC
    Update - This is a reminder about our upcoming infrastructure migration to GCP. See the Impact and Schedule section for complete details.
    Feb 17, 20:51 UTC
    Update - This maintenance has an updated impact section, see below. The maintenance schedule remains the same.

    Updated Impact
    Provided customers executed the required prerequisites documented in the FAQ linked below this migration will be transparent and is not expected to cause any downtime. Customers may notice a delay with Audit, Detect, Investigate and Securlets during this time. In addition customer should avoid making any critical changes to their setup (i.e. activating a new Securlet or adding new Audit data sources)

    The following FAQ explains more details about the change and the prerequisites for customers:
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109
    Jan 29, 11:26 UTC
    Scheduled - Symantec, is migrating its infrastructure to GCP, and as part of this is migrating customers to the new platform.

    Original Impact
    This migration will be transparent and is not expected to cause any downtime, but customers may notice a delay with Audit, Detect, Investigate and Securlets during this time. In addition customer should avoid making any critical changes to their setup (i.e. activating a new Securlet or adding new Audit data sources)

    The following FAQ explains more details about the change and the prerequisites for customers:
    https://support.broadcom.com/external/content/product-advisories/Symantec-Information-Security-product-migration-to-the-Google-Cloud-Platform-What-you-need-to-know/16109

    Schedule
    • Start: February 19, 2021, at 16:00 UTC
    • End: February 22, 2021, at 05:00 UTC
    Jan 28, 03:41 UTC
    Feb 21, 2021

    No incidents reported.

    Feb 20, 2021
    Feb 19, 2021
    Completed - The scheduled maintenance has been completed.
    Feb 19, 00:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 18, 22:00 UTC
    Scheduled - As part of the overall VIP migration to Google Cloud Platform, the migration tasks scheduled for February 18th are complete. If you previously received notification that your account was scheduled to migrate on this date, your migration is complete. If you did not receive notification, or your notification is for a different date, your account is not affected.

    Contact your support representative if you have any questions.
    Feb 18, 21:50 UTC