All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

Uptime over the past 90 days. View historical uptime.
CloudSOC CASB Operational
90 days ago
99.9 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
99.22 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.96 % uptime
Today
Portal Operational
90 days ago
99.93 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
99.99 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
99.97 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
99.97 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CloudSOC CASB ContentIQ Deprecation Oct 31, 00:00-23:59 UTC
Symantec, a division of Broadcom, is making significant changes to the CloudSOC ContentIQ component and to CloudSOC content inspection capabilities.

Impact
The following FAQ explains the reasons for the changes and provides details about what the changes mean for your CloudSOC deployment.

https://support.broadcom.com/external/content/product-advisories/ContentIQ-Deprecation-and-Changes-to-CloudSOC-Content-Inspection/16167

Schedule
Start Date: September 16, 2020, at 00:00 UTC
End Date: October 31, 2020, at 23:59 UTC
Posted on Sep 16, 20:35 UTC
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Scheduled Maintenance for VIP on September 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 20:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 20:58 UTC
Scheduled - Symantec, a division of Broadcom, will be performing a planned update of the following components:

• User Authentication JavaScript Service

Impact
There is no expected downtime and end users should not experience changes when using VIP. For information on these changes, see the VIP Release notes at:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security-authentication/vip/cloud/vip-authentication-service-documentation-v127601624-d2278e47/VIP_Authentication_Services_Release_Notes_0/about-these-release-notes-v128468078-d2358e8/what-s-new-in-v130492880-d2358e39.html

Schedule
• Start: September 17, 2020, at 21:00 UTC
• End: September 18, 2020, at 05:00 UTC
Sep 16, 20:56 UTC
Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020
CWA Portal Issue
Resolved - This incident has been resolved.
Sep 7, 13:12 UTC
Update - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved
Sep 7, 08:28 UTC
Monitoring - We have remediated the underlying cause for the portal issue. We will continue to monitor the service to ensure it is fully restored.
Sep 7, 05:51 UTC
Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

We are currently investigating this issue and will provide further updates as new information is discovered.
Sep 7, 05:26 UTC
Secure Access Cloud Planned US Maintenance on September 7, 2020
Completed - The scheduled maintenance has been completed.
Sep 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:00 UTC
Scheduled - On September 7, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
  • Start Date: September 7, 2020, at 07:00 UTC
  • End Date: September 7, 2020, at 09:00 UTC
    Sep 2, 13:54 UTC
    • Sep 6, 2020
    Secure Access Cloud Planned EU Maintenance on September 6, 2020
    Completed - The scheduled maintenance has been completed.
    Sep 6, 20:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Sep 6, 18:00 UTC
    Scheduled - On September 6, 2020, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
  • Start Date: September 6, 2020, at 18:00 UTC
  • End Date: September 6, 2020, at 20:00 UTC
    Sep 2, 13:51 UTC
    • ← Incident History Powered by Statuspage
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