All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
99.9 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
99.22 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.91 % uptime
Today
Portal Operational
90 days ago
99.83 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 UTC
Scheduled - Symantec, a division of Broadcom, will be performing a planned update of the following components:

  • User Validation and Management APIs
  • User Authentication JavaScript Service

    This maintenance will begin July 30, 2020, at 20:00 UTC and last for a duration of 8 hours.

    Impact
    There is no expected downtime and end users should not experience changes when using VIP. For information on these changes, see the VIP Release notes at: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/symantec-security-software/identity-security-authentication/vip/cloud/vip-authentication-service-documentation-v127601624-d2278e47/about-these-release-notes-v128468078-d2358e8.html.

    Schedule
  • Start Date: July 30, 2020, at 20:00 UTC
  • End Date: July 31, 2020, at 04:00 UTC
    Jul 29, 19:51 UTC
  • Jul 30, 2020
    Jul 29, 2020

    No incidents reported.

    Jul 28, 2020

    No incidents reported.

    Jul 27, 2020
    Completed - The scheduled maintenance has been completed.
    Jul 27, 08:30 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 27, 06:30 UTC
    Scheduled - On July 27, 2020, at 06:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: July 27, 2020, at 06:30 UTC
    · End Date: July 27, 2020, at 08:30 UTC
    Jul 20, 07:15 UTC
    Jul 26, 2020
    Completed - The scheduled maintenance has been completed.
    Jul 26, 20:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 26, 18:00 UTC
    Scheduled - On July 26, 2020, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

    As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

    Action Required
    To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

    Impact
    During the maintenance window, customers may experience a temporary degradation of service.

    Schedule
    · Start Date: July 26, 2020, at 18:00 UTC
    · End Date: July 26, 2020, at 20:00 UTC
    Jul 20, 07:11 UTC
    Jul 25, 2020

    No incidents reported.

    Jul 24, 2020

    No incidents reported.

    Jul 23, 2020

    No incidents reported.

    Jul 22, 2020

    No incidents reported.

    Jul 21, 2020
    Completed - The scheduled maintenance has been completed.
    Jul 21, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Jul 20, 20:00 UTC
    Update - This maintenance has been rescheduled for July 20, 2020 at 20:00 UTC. Here is the revised schedule:

    Updated Schedule
    Start Date: July 20, 2020, at 20:00 UTC
    End Date: July 21, 2020, at 04:00 UTC
    Jul 16, 21:26 UTC
    Update - The scheduled start and end time for this maintenance has changed. Here is the revised schedule:

    Updated Schedule
    Start Date: July 16, 2020, at 22:00 UTC
    End Date: July 17, 2020, at 06:00 UTC
    Jul 16, 19:26 UTC
    Scheduled - On July 16, 2020, starting at 20:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance on Global CASB Cloud for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Original Schedule
    Start Date: July 16, 2020, at 20:00 UTC
    End Date: July 17, 2020, at 04:00 UTC
    Jul 8, 19:26 UTC