All Systems Operational

About This Site

The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

CloudSOC CASB Operational
90 days ago
100.0 % uptime
Today
Global Portal Operational
90 days ago
100.0 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
100.0 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
100.0 % uptime
Today
Cloud Workload Assurance Operational
90 days ago
99.91 % uptime
Today
Portal Operational
90 days ago
99.83 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
Information Centric Encryption Operational
90 days ago
100.0 % uptime
Today
Admin Console Operational
90 days ago
100.0 % uptime
Today
Encryption / Decryption Service Operational
90 days ago
100.0 % uptime
Today
Key Broker for On-Premises KeyStore Operational
90 days ago
100.0 % uptime
Today
Secure Access Cloud Operational
90 days ago
100.0 % uptime
Today
Management Portal - Americas Operational
90 days ago
100.0 % uptime
Today
Management Portal - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Americas Operational
90 days ago
100.0 % uptime
Today
Connectivity PoD - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
100.0 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
On July 12, 2020, at 18:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: July 12, 2020, at 18:00 UTC
· End Date: July 12, 2020, at 20:00 UTC
Posted on Jul 7, 14:21 UTC
On July 13, 2020, at 07:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Schedule
· Start Date: July 13, 2020, at 07:00 UTC
· End Date: July 13, 2020, at 09:00 UTC
Posted on Jul 7, 14:24 UTC
On July 14, 2020, starting at 20:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance on EU CASB Cloud for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
· Start date: July 14, 2020, at 20:00 UTC
· End date: July 15, 2020, at 04:00 UTC
Posted on Jul 8, 19:25 UTC
On July 16, 2020, starting at 20:00 UTC, Symantec, a division of Broadcom, is performing planned maintenance on Global CASB Cloud for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
Start Date: July 16, 2020, at 20:00 UTC
End Date: July 17, 2020, at 04:00 UTC
Posted on Jul 8, 19:26 UTC
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
Jul 1, 08:55 UTC
Monitoring - We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.
Jul 1, 07:04 UTC
Update - We are aware some customers may receive an error "503" when attempting to access the Cloud Portal. We continue to work towards remediation with priority. We will provide further updates as new information is discovered.
Jul 1, 04:51 UTC
Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

We are currently investigating this issue and will provide further updates as new information is discovered.
Jul 1, 04:04 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020
Completed - The scheduled maintenance has been completed.
Jun 29, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:30 UTC
Update - This maintenance has been extended to 3 hours and we also ask that customers do not change local-users, local-groups or API-clients configuration during the maintenance window.

Updated Schedule
· Start Date: June 29, 2020, at 06:30 UTC
· End Date: June 29, 2020, at 09:30 UTC
Jun 24, 09:24 UTC
Scheduled - On June 29, 2020 at 06:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (US) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Original Schedule
· Start Date: June 29, 2020, at 06:30 UTC
· End Date: June 29, 2020, at 08:30 UTC
Jun 23, 09:16 UTC
Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 18:30 UTC
Update - This maintenance has been extended to 3 hours and we also ask that customers do not change local-users, local-groups or API-clients configuration during the maintenance window.

Updated Schedule
· Start Date: June 28, 2020, at 18:30 UTC
· End Date: June 28, 2020, at 21:30 UTC
Jun 24, 09:23 UTC
Scheduled - On June 28, 2020, at 18:30 UTC, Symantec, a division of Broadcom, is performing planned maintenance of Symantec Secure Access Cloud (EMEA) for a duration of 2 hours.

As part of our continuous efforts to improve the reliability and the robustness of our platform, we are updating the Symantec Secure Access Cloud supported availability zones.

Action Required
To keep your firewall updated with the latest set of static IP addresses, we recommend automating a query to dynamically retrieving them, as described in the KB article.

Impact
During the maintenance window, customers may experience a temporary degradation of service.

Original Schedule
· Start Date: June 28, 2020, at 18:30 UTC
· End Date: June 28, 2020, at 20:30 UTC
Jun 23, 09:13 UTC
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.