All Systems Operational

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The current status of the Symantec VIP service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support. For further information on Symantec VIP Technical resources visit Symantec VIP Self Help.

Visit our knowledge base for more information on Symantec VIP components to determine which ones you use.

Uptime over the past 90 days. View historical uptime.
CloudSOC CASB Operational
90 days ago
99.98 % uptime
Today
Global Portal Operational
90 days ago
99.97 % uptime
Today
Global Audit Operational
90 days ago
100.0 % uptime
Today
Global Securlets Operational
90 days ago
100.0 % uptime
Today
Global Gateway Operational
90 days ago
100.0 % uptime
Today
EU Portal Operational
90 days ago
99.92 % uptime
Today
EU Audit Operational
90 days ago
100.0 % uptime
Today
EU Securlets Operational
90 days ago
100.0 % uptime
Today
EU Gateway Operational
90 days ago
99.95 % uptime
Today
Mirror Gateway Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Console Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud Gateway for Enforce - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for Email - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Americas Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for CloudSOC CASB - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
DLP Cloud for WSS - Americas Operational
90 days ago
100.0 % uptime
Today
VIP Cloud Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
100.0 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Validation and Management APIs Operational
90 days ago
100.0 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager ? Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CloudSOC Scheduled Maintenance for Global CASB Cloud June 28, 2021 Jun 28, 16:00 - Jun 29, 00:00 UTC
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start Date: June 28, 2021 at 16:00 UTC
• End Date: June 29, 2021 at 00:00 UTC
Jun 21, 16:17 UTC
Scheduled - Broadcom is performing scheduled maintenance Global CASB Cloud beginning June 24, 2021, starting at 16:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
• Start Date: June 24, 2021 at 16:00 UTC
• End Date: June 25, 2021 at 00:00 UTC
Jun 15, 21:13 UTC
Past Incidents
Jun 25, 2021
CloudSOC Scheduled Maintenance for EU CASB Cloud June 24, 2021
Completed - The scheduled maintenance has been completed.
Jun 25, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Update - Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule
• Start Date: June 24, 2021 at 20:00 UTC
• End Date: June 25, 2021 at 04:00 UTC
Jun 21, 16:13 UTC
Scheduled - Broadcom is performing scheduled maintenance on EU CASB Cloud beginning June 22, 2021, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
• Start Date: June 22, 2021 at 20:00 UTC
• End Date: June 23, 2021 at 04:00 UTC
Jun 15, 20:46 UTC
Jun 24, 2021
Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
CloudSOC CASB Portal Login Issue
Resolved - On June 8, 2021, between 18:30 UTC and 19:00 UTC, Symantec identified an issue with the CloudSOC UI services in the US region. The cause was identified and remediated, and subsequently service recovered. During this time access to the portal was unavailable. Some delay in backend processing occurred during this time but other aspects of service remained operational. The service is fully restored and there is no longer an impact to customers. This incident is resolved.
Jun 14, 19:39 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

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